FAQ

Last updated: October 8, 2026

1. What is Avoriqen?

Avoriqen is an online retail brand operated by Yangjiang Sabukong Technology Co., Ltd.

We offer office desk supplies and stationery, including staplers, mouse pads, folders, stickers, and related desktop accessories through avoriqen.com.

2. Where can I find product specifications?

Please review the individual product page for dimensions, materials, available options, compatibility information, and included items.

Specifications vary by product. Accessories and decorative objects shown in photographs are included only when expressly listed in the product description.

If you need clarification before purchasing, contact us with the product name or page link.

3. Will product colors match the photographs?

We aim to display products accurately. Lighting and screen settings may cause slight differences in color appearance.

This does not affect your right to report an item that is materially different from its description, damaged, defective, or incorrect.

4. Where do you ship?

We currently ship only to the United States.

Delivery availability for your specific address is confirmed at checkout. If no shipping option appears, contact us before placing an order.

5. How long does order processing take?

Orders are normally processed within 1-3 business days after successful payment.

Processing includes order verification, preparation, packing, and handover to the shipping provider. It is separate from shipping transit time.

Business days are Monday through Friday, excluding applicable public holidays.

6. What shipping methods and rates do you offer?

All amounts below are in U.S. dollars (USD).

Shipping Method	Order Amount	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$1.00-$38.99	$2.99	7-15 business days
Free Standard Shipping	$39.00-$48.99	Free	7-15 business days
Express Shipping	$0.00-$48.99	$5.99	5-10 business days
Free Express Shipping	$49.00 and above	Free	5-10 business days

Available methods and the final shipping charge are displayed at checkout before payment.

7. What is the estimated total delivery time?

Including normal processing time:

Standard Shipping: approximately 8-18 business days.
Express Shipping: approximately 6-13 business days.

These are estimates, not guaranteed delivery dates. Weather, holidays, carrier disruptions, customs processing where applicable, and address issues may affect delivery.

Please review our Shipping Policy for further details.

8. How can I track my order?

When your order is dispatched, we will email a shipment confirmation containing tracking information when available.

Tracking may take time to update after a label is created. Label creation alone does not confirm that the carrier has received the parcel.

If you cannot locate the email, check your spam or junk folder. Contact us with your order number if you need assistance.

9. Can I change my delivery address or cancel an order?

Email service@avoriqen.com as soon as possible with your order number and requested change.

We will attempt to accommodate requests before fulfillment begins. Once processing or shipment has started, changes or cancellation may no longer be possible.

If your order has shipped, you may request an eligible return after delivery under our Return & Refund Policy.

10. What if my order is delayed or missing?

Contact us with your order number and tracking information, if available. We will investigate with the shipping provider and discuss an appropriate resolution, such as replacement or a refund.

If we cannot ship within our stated processing period, we will notify you, provide a revised estimate, and offer the option to agree to the delay or cancel the unshipped merchandise for a prompt refund.

You do not need to return an item you have not received.

11. What if tracking shows delivery but I cannot find my parcel?

Check the delivery area, any safe place used by the carrier, household members, building reception, and other designated recipients.

If you still cannot locate the parcel, contact us with your order number and tracking details. A carrier’s delivered status does not prevent us from reviewing your report.

12. Can my order arrive in separate parcels?

Yes. Items from the same order may arrive separately. Available tracking information will be provided for each shipment.

We will not add a shipping charge solely because we choose to split your order.

13. What is your return period?

You may request an eligible return within 180 calendar days from the date you receive your order.

The return period begins on the delivery date, not on the purchase date or the date you contact customer service.

For items delivered separately, each item’s period begins on its respective delivery date. A request submitted on time remains eligible for review even if our response or the return shipment occurs afterward.

14. What conditions apply to change-of-mind returns?

Items must generally be:

Unused, undamaged, and in their original condition.
Returned with original packaging, accessories, and included materials.
Accompanied by an order number or other valid proof of purchase.

Stickers and adhesive products must remain unapplied with their original backing intact.

Personalized or custom-made items may be excluded where that restriction was clearly disclosed before purchase. Sale items follow the same return conditions as regularly priced items.

These conditions do not prevent claims concerning damaged, defective, incomplete, or incorrect products.

15. How do I request a return?

Email service@avoriqen.com within the 180-day return period. Include your order number, the items you wish to return, and the reason for your request.

Please contact our customer service team for return authorization and instructions before sending any merchandise.

We will provide the designated return address, including its country or region. The company address above is not an authorized return destination unless we specifically confirm it in writing.

16. Is return shipping free?

Yes. Eligible returns qualify for free return shipping under our Return & Refund Policy. We do not charge a restocking fee.

We will provide a prepaid label or arrange another return method at our expense.

Please contact us before buying return shipping yourself. Independently purchased shipping may not be reimbursed without prior agreement.

17. What should I do if an item arrives damaged, defective, incomplete, or incorrect?

Where available, include photographs of the item, packaging, and shipping label. If photographs cannot adequately show the problem, we will discuss another reasonable assessment method.

We will arrange an appropriate resolution under our Return & Refund Policy. Approved return shipping resulting from a defect or our error will be covered by us.

18. How long does a refund take?

We normally inspect returned items and notify you of the outcome within 5 business days after receiving the return.

Approved refunds are issued to the original payment method within 5-10 business days after approval, or sooner where required by applicable law. Your bank or payment provider may need additional time to post the credit.

If your refund has not appeared after the stated period, contact us with your order number.

19. Are original shipping charges refundable?

For approved change-of-mind returns, original outbound shipping charges are generally not refundable unless required by applicable law.

For damaged, defective, or incorrect items, we refund applicable original shipping charges attributable to the affected item. If the entire order is returned for such an issue, we refund the full original shipping charge.

We do not retroactively add an outbound shipping fee solely because a partial return reduces the remaining order below a free-shipping threshold.

20. Do you offer exchanges?

Contact us to discuss your preferred replacement. Direct exchanges depend on stock availability and confirmation by our customer service team.

Any price difference will be explained before you agree. If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order.

21. What payment methods and currency do you accept?

Available payment methods are displayed at checkout.

Prices are stated in U.S. dollars (USD) unless expressly indicated otherwise. Applicable shipping charges and taxes collected by us are shown before payment.

Please do not email full card numbers, card security codes, or account passwords.

22. How should I use and care for my products?

Follow the instructions and care information supplied with each product or displayed on its product page.

Check staple compatibility before using a stapler. Follow item-specific guidance for cleaning mouse pads, storing folders, or applying stickers.

If instructions are unclear or missing, contact us before using a cleaning or application method that could damage the item.

23. How can I manage my personal information?

Our Privacy Notice explains our information practices and applicable privacy choices.

To submit a request, email service@avoriqen.com with the subject “Privacy Request.” Describe your request and provide enough information for us to locate the relevant records.