Shipping Policy

Last updated: October 8, 2026

1. Shipping Destinations

Avoriqen currently ships only to the United States. We do not offer delivery to other countries.

Delivery availability for a specific address, including P.O. boxes, military addresses, and U.S. territories, depends on the shipping services available at checkout. If no shipping option appears for your address, please contact us before ordering.

Our company address identifies our operating business and does not indicate the shipment origin of every order.

2. Order Processing

Orders are normally processed within 1-3 business days after successful payment.

Processing includes order verification, product preparation, packing, and handover to the shipping provider. Processing time is separate from shipping transit time.

For this policy, business days are Monday through Friday, excluding applicable public holidays.

If we cannot ship within the stated processing period, we will notify you, provide a revised shipment estimate, and offer the option to agree to the delay or cancel the unshipped merchandise for a prompt refund. We will obtain consent where required by applicable law.

3. Shipping Methods and Rates

All amounts below are stated in U.S. dollars (USD).

Shipping Method	Order Amount	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$1.00-$38.99	$2.99	7-15 business days
Free Standard Shipping	$39.00-$48.99	Free	7-15 business days
Express Shipping	$0.00-$48.99	$5.99	5-10 business days
Free Express Shipping	$49.00 and above	Free	5-10 business days

Available shipping methods depend on your delivery address and qualifying order amount. The final shipping charge is displayed at checkout before payment.

Free shipping applies to the qualifying method shown above and does not shorten processing or transit time.

4. Estimated Total Delivery Time

Estimated total delivery time includes processing and shipping transit:

Standard Shipping: approximately 8-18 business days.
Express Shipping: approximately 6-13 business days.

These estimates are not guaranteed delivery dates. Delivery may be affected by carrier disruptions, holidays, weather, customs processing where applicable, or address-related issues.

If your order has not arrived within the estimated period, please contact us so we can investigate. A delay does not remove any cancellation or refund rights available under applicable law.

5. Shipment Confirmation and Tracking

When your order is dispatched, we will send a shipment confirmation to the email address supplied at checkout. Tracking information will be included when available.

Tracking may take time to update after a shipping label is created. Label creation alone does not confirm that the carrier has physically received the parcel.

If you cannot locate your shipment email, please check your spam or junk folder. For missing or incorrect tracking information, contact us with your order number.

6. Delivery Address and Order Changes

Please check your recipient name, street address, apartment or unit number, ZIP code, and contact details before placing an order.

For address changes or cancellation requests, email us as soon as possible. We will attempt to accommodate your request before fulfillment begins, but changes may no longer be possible once processing or shipment has started.

If an incorrect or incomplete address prevents delivery, we will discuss the available options. Any proposed reshipping charge will be explained and agreed with you before reshipment.

You will not be charged to correct a delivery issue caused by our error.

7. Separate Shipments

Items from one order may arrive in separate parcels. Available tracking details will be provided for each shipment.

We will not add a shipping charge solely because we choose to split an order into multiple parcels.

8. Delayed or Missing Parcels

If tracking stops updating, your parcel appears lost, or delivery exceeds the estimated period, contact us with your order number and tracking information.

We will investigate with the shipping provider and discuss an appropriate resolution, such as replacement or a refund, depending on the circumstances and your applicable rights.

You do not need to return merchandise you have not received.

9. Parcels Marked as Delivered

If tracking shows delivery but you cannot locate your parcel:

Check the delivery location and any safe place used by the carrier.
Ask household members, building reception, or other designated recipients.
Contact us with your order number and tracking details.

We will review the delivery information and assist with an investigation. A carrier’s delivered status does not prevent us from reviewing your report.

10. Damaged, Incomplete, or Incorrect Deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible. Include your order number, a description of the problem, and relevant photographs where available.

Photographs of the packaging and shipping label may help with our investigation. If photographs are unavailable or cannot adequately show the issue, we will discuss another reasonable assessment method.

We will arrange an appropriate resolution under our Return & Refund Policy. Approved return shipping costs resulting from a product defect or our error will be covered by us.

11. Undeliverable or Returned Parcels

If a parcel is returned because delivery could not be completed, we will contact you to discuss reshipment or a refund.

Any proposed reshipping charge or refund adjustment will be explained before you agree to a resolution and will remain subject to applicable law.

Additional charges will not apply where the delivery failure resulted from our error.

12. Taxes and Import Charges

Applicable sales taxes collected by us are displayed at checkout before payment. Shipping charges are separate from taxes unless expressly stated otherwise.

If you receive a request for an import duty, customs charge, or carrier fee that was not disclosed at checkout, contact us with the notice before making payment so we can investigate and clarify responsibility.

13. Returns After Delivery

Eligible return requests may be submitted within 180 calendar days from the date you receive your order.

The return period starts on the delivery date, not on the purchase date or the date you contact customer service. If items arrive separately, each item’s return period begins on its respective delivery date.

Eligible returns qualify for free return shipping. We do not charge a restocking fee.

Before sending merchandise, email service@avoriqen.com for return authorization, the designated return address, and shipping instructions.

The company address above is provided for business identification and is not an authorized return destination unless we specifically confirm it in writing.

Please review our Return & Refund Policy for eligibility requirements, refund processing times, and the treatment of original shipping charges.