Return & Refund Policy

Last updated: October 8, 2026

1. Return Period

We accept eligible return requests within 180 calendar days from the date you receive your order.

The return period begins on the delivery date, not on the purchase date or the date you contact customer service. If items arrive separately, the return period for each item begins on its respective delivery date.

Please submit your return request within this period. A request submitted on time remains eligible for review even if our response or the return shipment occurs after the period ends.

2. Return Eligibility

For a change-of-mind return, the item must:

Be unused, undamaged, and in its original condition.
Include its original packaging, accessories, and included materials.
Be accompanied by an order number or other valid proof of purchase.

Stickers and adhesive products must remain unapplied, with their original backing intact.

These requirements do not prevent you from reporting products that arrived damaged, defective, incomplete, or incorrect. Opening packaging or reasonably inspecting a product does not, by itself, prevent a claim concerning a fault or an incorrect item.

3. How to Request a Return

Email service@avoriqen.com with:

Your order number or proof of purchase.
The name and quantity of the items you wish to return.
The reason for your request.
Relevant photographs, where available, if an item is damaged, defective, incomplete, or incorrect.

We will review your request and provide return authorization, the designated return address, and shipping instructions.

Please contact our customer service team before sending any merchandise. Unauthorized shipments may be delayed or sent to a location that cannot receive returns.

4. Return Address and Shipping Instructions

The company address above is provided for business identification. It is not an authorized return address unless we specifically confirm it in writing.

We will provide the designated return address, including its country or region, with your return instructions.

For eligible returns, we will provide a prepaid return label or arrange another return method at our expense. Please follow the instructions provided and keep your tracking number and shipping receipt until your return is resolved.

If you cannot meet a return dispatch deadline stated in your authorization, contact us before that deadline so we can discuss an extension.

5. Free Return Shipping and Fees

Return shipping is free for eligible returns under this policy, including approved change-of-mind returns and returns involving damaged, defective, or incorrect items.

We do not charge a restocking fee.

Please use the return arrangement we provide. If you prefer to purchase shipping yourself, contact us first to agree on the shipping method and reimbursement. Independently purchased return shipping may not be reimbursed without prior agreement.

6. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery and report any problem as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photographs where available. Photographs of the packaging and shipping label may help with shipping damage or missing-item investigations.

If photographs are unavailable or cannot show the issue adequately, please describe the problem so we can discuss another reasonable assessment method.

Depending on the circumstances, we will arrange an appropriate resolution, such as a replacement, provision of missing components, or a refund. Any approved return shipping resulting from a product defect or our error will be covered by us.

7. Exclusions from Change-of-Mind Returns

The following do not qualify for change-of-mind returns:

Products used, altered, or damaged after delivery through misuse or improper care.
Stickers or adhesive products that have been applied or removed from their backing.
Products missing originally supplied components or accessories, unless they were missing on arrival.
Personalized or custom-made products, where the exclusion was clearly disclosed before purchase.

These exclusions do not remove your rights concerning defective, damaged-on-arrival, or incorrect products.

Discounted and sale items follow the same return conditions as regularly priced items.

8. Return Inspection

We normally inspect returned items and notify you of the outcome within 5 business days after receiving the return.

If a refund is not approved, we will explain the reason and discuss the available next steps. We will not impose an additional charge or dispose of your returned item without first informing you and obtaining agreement where required.

9. Refund Amount

For an approved change-of-mind return, we refund:

The purchase price actually paid for the returned item, after applicable discounts.
Any refundable tax associated with that item.

Original outbound shipping charges are generally not refundable for change-of-mind returns unless required by applicable law.

If the return results from a damaged, defective, or incorrect item, we will also refund the original shipping charge attributable to the affected item. If the entire order is returned for such an issue, we will refund the full original shipping charge.

For partial returns, discounts will be allocated consistently with the original purchase. We will not retroactively add an outbound shipping fee solely because the remaining order falls below a free-shipping threshold.

10. Refund Method and Timing

Approved refunds are issued to the original payment method within 5-10 business days after approval, or sooner where required by applicable law.

Your bank or payment provider may need additional time to display the credit.

If the original payment method cannot receive the refund, we will discuss an appropriate alternative with you. We will not substitute store credit without your agreement.

If your refund has not appeared after the stated processing period, contact us with your order number so we can check its status.

11. Exchanges

Contact us if you would like to exchange an item. Direct exchanges depend on stock availability and confirmation by our customer service team.

Any price difference will be explained before you agree to the exchange.

If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order for your preferred product.

12. Order Cancellations

To request cancellation, email us as soon as possible with your order number.

If fulfillment has not begun, we will cancel the order and refund the payment. Cancellation may no longer be possible once processing or shipment has started.

Approved cancellation refunds are normally processed within 5-10 business days, or sooner where required by applicable law. If an order has already shipped, you may request an eligible return after delivery.

13. Missing Orders and Delivery Issues

If an order has not arrived, or tracking shows delivery but you cannot locate the parcel, contact us with your order number and tracking information, if available.

We will investigate with the shipping provider and discuss an appropriate resolution, such as replacement or a refund.

You do not need to return an item you have not received. A carrier’s delivered status does not prevent us from reviewing your report.

14. Consumer Rights

This policy describes our voluntary return commitment. It does not exclude or limit rights or remedies available under applicable consumer protection laws.

Our return conditions and 180-day period do not shorten any mandatory rights that provide greater protection.